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RETURNS & EXCHANGES


RETURNS & EXCHANGES

We want you to be completely happy with your new purchase.
If you don't love it, send it back!

 

RETURN POLICY

Orders can be returned within 30 days of purchase. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!

Islamara is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.

We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.

 

HOW TO RETURN, PROCESSING & REFUNDS

Get Your Return Ready

It's easy! The packing slip included in your shipment has a prepaid label attached. Just secure this to the outside of a package containing all items you wish to return and drop it off. If you receive a UPS return label, nearby drop off locations can be found in the PDF return label which has been emailed to you. If you receive a FedEx return label, go to your local FedEx office to ship the package.

Lost your return label or packing slip? Click here to generate a new one.

Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent by clicking here.

Processing & Refunds

Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once a refund has been issued!

We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

If you paid with a gift card, please see below.

 

EXCHANGES & PRICE MATCHING

We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.

 

FINAL SALE ITEMS

All bodysuits, underwear, or items marked "Final Sale" are considered final sale and cannot be returned once purchased. Aloyoga.com does not accept returns for third-party retailers.

 

GIFT CARD REFUNDS

Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.

 

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